Diamond Certification
At Valley Heating, Cooling, Electrical and Solar, we are proud to be a Diamond Certified company. In order to become Diamond Certified, Northern California businesses must be independently ranked Highest in Quality and Helpful Expertise®. Additionally, with the Diamond Performance Guarantee, we are required to always deliver on our promise to you, our customer. Visit our Diamond Certified page!
The Diamond Performance Guarantee:
If there is ever a dispute regarding an unmet expectation, service or simple misunderstanding, we have several options that allow all parties involved to reach an agreement. Typically, disputes are successfully resolved by referring to the contract, as well as industry standards. However, if a disagreement cannot be resolved in this manner, our mediator can work with you to help you reach an agreeable resolution. If our mediator is unable to assist you in this process as a result of contract violations, sub-industry-standard services or inability to participate in good faith, we will happily refund you up to $1,000 of the purchase price.
In order to utilize this guarantee, you must meet the following requirements:
- You purchased products and/or services from a company that was Diamond Certified at the time of the purchase.
- You attempted to directly resolve the dispute/disagreement with the company in question.
- You notified us of the issue within six months of the date of purchase or within six months of the contract violation.
- You do not have any other complaints, either past or current, against the company in question.
- You are willing to allow the company the opportunity to correct the issue.
To learn more about our Diamond Guarantee or 100% customer satisfaction guarantee or to book a heating, AC, electrical or solar service in San Jose or the surrounding areas, please call (408) 868-5500 today.
