Mission and Core Values

A message from the President:
As a home and business owner, I know how important reliability, expert advice, quality work and customer service are to me when I hire a contractor.  Knowing this, my goal is to provide a level of service that goes beyond normal expectations for our day and age.  Our motto,  The Home of Old Fashioned Service, is something our parents routinely received, but unfortunately,  is not something we experience that often today.  At Valley, we treat folks like we want to be treated and when you call us, you will actually talk to a live person!   We take pride in what we do and we are here to make a difference - to continue a 50 year tradition of providing Old Fashioned Service to our residential and commercial clientele every day.  Our entire team can’t wait to show you the difference great service can make.   We all look forward to serving your heating, cooling, electrical, solar and above all, “comfort” needs, now and for years more to come.

Sincerely, Cindy Faulkner

 

Valley Heating, Cooling and Electrical has been a leading provider in Silicon Valley since 1962.

Our Motto: “The Home of Old Fashioned Service”™

The Mission of Valley Heating and Cooling is to provide high quality heating and air conditioning installations, service, and repair for our residential and commercial customers. Valley Heating and Cooling will be a profitable, innovative and growth oriented provider of heating and cooling products and services. We will be a positive force in our industry and lead by example. We will be recognized in our industry, by customers and competitors alike, as the standard for quality, performance, and leadership. We will accomplish this mission by delivering the highest quality of goods, services, and business ethics to our customers and by treating our employees and suppliers with respect, dignity, and fairness.

How our team thinks and performs…

• Customer Service...We Kill 'em with Kindness, and always do what we promise!
• Quality Workmanship...We are PROUD of our work!
• Treat our customers' homes like we would want ours treated!
• Professionalism...We wear clean uniforms, We are clean cut, We will maintain clean vans!
• Safety...Always our number one priority!
• Provide courteous, prompt completion of work!
• Urgently resolve any customer concerns that may arise!
• Treat coworkers and customers with dignity and respect!

 

Jeff and Cindy Faulkner, Owners

Our HR Commitment

• Attract, develop, and retain a team that is committed to personal and company growth and the satisfaction of our customers.
• Maintain high standards of education in our field – Including Nate certification, and always EPA certification.
• Provide a safe, challenging work environment with accountability for employees.
• Provide a Positive Learning and Working Environment.

 

 

Serving South Bay Area and Surrounding areas, including
San Jose, Cupertino, Mountain View, Los Altos, Sunnyvale, Los Altos Hills, Pleasanton, Danville, Milpitas, Los Gatos, Saratoga, Palo Alto, Morgan Hill, San Martin, Gilroy, Santa Clara, Redwood City, Atherton, San Carlos, Monte Sereno, Stanford, Foster City, Belmont, Livermore.